Refusing connection to service

[crduguay]

[plummer0911]

Same issue for me

[forman]

@crduguay, @plummer0911 Thanks for reporting! We'll have a look into this immediately. Will let you know what to do asap.

[forman]

@crduguay, @plummer0911 can you please attach your Cate log files ~/.cate/cate-desktop.log and ~/.cate/cate-2.0.0-dev25/webapi.log where ~ is your home directory. They might contain more detailed info about what is happening on your Macs.

[crduguay]

Dear Norman, There are no such .log files in the directories you mention or elsewhere – just completed a search. See attached screen capture. Thanks. Claude

…

-------------------------------------------------------------------------------------------- Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: crduguay@uwaterloo.ca Website: https://uwaterloo.ca/duguay-research-group/ From: Norman Fomferra <notifications@github.com> Reply-To: CCI-Tools/cate <reply@reply.github.com> Date: Wednesday, March 27, 2019 at 10:00 AM To: CCI-Tools/cate <cate@noreply.github.com> Cc: Claude Duguay <crduguay@uwaterloo.ca>, Mention <mention@noreply.github.com> Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839) @crduguay<https://github.com/crduguay>, @plummer0911<https://github.com/plummer0911> can you please attach your Cate log files ~/.cate/cate-desktop.log and ~/.cate/cate-2.0.0-dev25/webapi.log where ~ is your home directory. They might contain more detailed info about what is happening on your Macs. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#839 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AuHj3OhE461W_aGB8ypT3MVpNI1giyKWks5va3l-gaJpZM4blgG3>.

[hans-permana]

Hi @crduguay, I am trying to understand your issue. I suspect that this problem is caused by an interference of local anaconda installation that had been installed prior to installing Cate software. The verify that this is really the issue, could you please do the following:

• run echo $PATH and see if there is an entry that refers to a Conda installation path
• check if there is a conda-related files in ~/.local directory
• check if there is a folder ~/cate-2.0.0.dev26

Hans

[plummer0911]

Conda installation path is: /Users/stephenplummer/miniconda3/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin Theer are miniconda files in local directory /Users/stephenplummer/miniconda3/ The CATE installation seems to be dev22 (though I did download the current version /Users/stephenplummer/cate-2.0.0.dev22 ESA - European Space Agency Dr Stephen Plummer Earth Observation Applications Scientist ESA Climate Office Science, Applications and Climate Department ECSAT Fermi Avenue Harwell Campus, Didcot Oxfordshire, UK, OX11 0FD Stephen.Plummer@esa.int | www.esa.int T +44 1235 444252 | M +44 7788 999298 From: Hans Permana <notifications@github.com> To: CCI-Tools/cate <cate@noreply.github.com> Cc: plummer0911 <stephen.plummer@esa.int>, Mention <mention@noreply.github.com> Date: 28/03/2019 09:23 Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839) Hi @crduguay, I am trying to understand your issue. I suspect that this problem is caused by an interference of local anaconda installation that had been installed prior to installing Cate software. The verify that this is really the issue, could you please do the following: run echo $PATH and see if there is an entry that refers to a Conda installation path check if there is a conda-related files in ~/.local directory check if there is a folder ~/cate-2.0.0.dev26 Hans — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread. This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer (dpo@esa.int).

[crduguay]

Dear Hans, * run echo $PATH and see if there is an entry that refers to a Conda installation path Answer: /Applications/Absoft17.0/bin:/usr/local/bin:/usr/bin:/bin:/usr/sbin:/sbin:/Library/TeX/texbin:/opt/X11/bin * check if there is a conda-related files in ~/.local directory Answer: No * check if there is a folder ~/cate-2.0.0.dev26 Answer: ~/cate-2.0.0.dev25 I can reinstall with .dev26 Claude

…

-------------------------------------------------------------------------------------------- Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: crduguay@uwaterloo.ca Website: https://uwaterloo.ca/duguay-research-group/ From: Hans Permana <notifications@github.com> Reply-To: CCI-Tools/cate <reply@reply.github.com> Date: Thursday, March 28, 2019 at 5:23 AM To: CCI-Tools/cate <cate@noreply.github.com> Cc: Claude Duguay <crduguay@uwaterloo.ca>, Mention <mention@noreply.github.com> Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839) Hi @crduguay<https://github.com/crduguay>, I am trying to understand your issue. I suspect that this problem is caused by an interference of local anaconda installation that had been installed prior to installing Cate software. The verify that this is really the issue, could you please do the following: * run echo $PATH and see if there is an entry that refers to a Conda installation path * check if there is a conda-related files in ~/.local directory * check if there is a folder ~/cate-2.0.0.dev26 Hans — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#839 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AuHj3MOOFIyg0V6WYCgUixqUrVQTKmhwks5vbIongaJpZM4blgG3>.

[hans-permana]

@plummer0911

Could I ask you to do one more thing to confirm what I suspected: what is inside ~/.cate/cate.location?

I suspect that Cate installer detected a local Conda installation and it tries to create a new Cate environment there, which is ok provided the cate.location is correctly updated.

So for this to work:

• your Conda should have an environment called cate-env. You can check it by running

source /Users/stephenplummer/miniconda3/bin/activate
conda env list

• cate.location should point to this cate-env (i.e. /Users/stephenplummer/miniconda3/envs/cate-env)

[hans-permana]

@crduguay

You don't seem to have local Conda installation that may have interfered with the Cate installation.

We could not reproduce your issue because we failed to install dev.25 now (due to some dependency issues beyond our control).

I would also suggest to try installing version dev26, but unfortunately it is not yet released. I will try to organise a release within the next few days and will let you know when it is available.

[crduguay]

Hello Hans, I do have access (not my main computer) to a PC/Windows so will install there and see how it goes while waiting for the Mac fix. Thanks. Claude

…

-------------------------------------------------------------------------------------------- Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: crduguay@uwaterloo.ca Website: https://uwaterloo.ca/duguay-research-group/ From: Hans Permana <notifications@github.com> Reply-To: CCI-Tools/cate <reply@reply.github.com> Date: Thursday, March 28, 2019 at 11:18 AM To: CCI-Tools/cate <cate@noreply.github.com> Cc: Claude Duguay <crduguay@uwaterloo.ca>, Mention <mention@noreply.github.com> Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839) @crduguay<https://github.com/crduguay> You don't seem to have local Conda installation that may have interfered with the Cate installation. We could not reproduce your issue because we failed to install dev.25 now (due to some dependency issues beyond our control). I would also suggest to try installing version dev26, but unfortunately it is not yet released. I will try to organise a release within the next few days and will let you know when it is available. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#839 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AuHj3M_UFnvgBBxUDT5nTGLfgudXUvnrks5vbN0ygaJpZM4blgG3>.

[hans-permana]

Hi @crduguay and @plummer0911,

We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26

Could you please try installing with this new version? Let me know if you still encounter the same issues.

[plummer0911]

Will try on Monday Sent from phone - please excuse brevity

On 30 Mar 2019, at 17:06, Hans Permana ***@***.***> wrote: Hi @crduguay and @plummer0911, We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26 Could you please try installing with this new version? Let me know if you still encounter the same issues. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer (dpo@esa.int).

[crduguay]

Dear Hans, I successfully installed the latest version (Cate v2.0.0-dev.26) and was able to download a dataset. Now need to learn how to use the various functionalities. Thanks. Claude

…

-------------------------------------------------------------------------------------------- Professor Claude R. Duguay University Research Chair in Cryosphere & Hydrosphere from Space Department of Geography & Environmental Management University of Waterloo Office: EV-1, Room 125 Phone: +1.519.888.4567, Ext. 33610 Fax: +1.519.746.0658 Email: crduguay@uwaterloo.ca Website: https://uwaterloo.ca/duguay-research-group/ From: Hans Permana <notifications@github.com> Reply-To: CCI-Tools/cate <reply@reply.github.com> Date: Saturday, March 30, 2019 at 1:06 PM To: CCI-Tools/cate <cate@noreply.github.com> Cc: Claude Duguay <crduguay@uwaterloo.ca>, Mention <mention@noreply.github.com> Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839) Hi @crduguay<https://github.com/crduguay> and @plummer0911<https://github.com/plummer0911>, We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26 Could you please try installing with this new version? Let me know if you still encounter the same issues. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#839 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AuHj3Ei9fSoNALAJIe0qvo7QTvd2LfOVks5vb5msgaJpZM4blgG3>.

[plummer0911]

HAns I now have a functioning CATE and have have downloaded a product ESA - European Space Agency Dr Stephen Plummer Earth Observation Applications Scientist ESA Climate Office Science, Applications and Climate Department ECSAT Fermi Avenue Harwell Campus, Didcot Oxfordshire, UK, OX11 0FD Stephen.Plummer@esa.int | www.esa.int T +44 1235 444252 | M +44 7788 999298 From: Hans Permana <notifications@github.com> To: CCI-Tools/cate <cate@noreply.github.com> Cc: plummer0911 <stephen.plummer@esa.int>, Mention <mention@noreply.github.com> Date: 30/03/2019 17:06 Subject: Re: [CCI-Tools/cate] Refusing connection to service (#839) Hi @crduguay and @plummer0911, We just released a new Cate v2.0.0-dev.26: https://github.com/CCI-Tools/cate-desktop/releases/tag/v2.0.0-dev.26 Could you please try installing with this new version? Let me know if you still encounter the same issues. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread. This message is intended only for the recipient(s) named above. It may contain proprietary information and/or protected content. Any unauthorised disclosure, use, retention or dissemination is prohibited. If you have received this e-mail in error, please notify the sender immediately. ESA applies appropriate organisational measures to protect personal data, in case of data privacy queries, please contact the ESA Data Protection Officer (dpo@esa.int).

[jhbettencourt]

Hi,

I've installed cate-2.0.0 in my system (macOS 10.14.5) and I'm experiencing the same error. I don't have a previous conda installation. I can successfully launch cate-cli.app and run cate -h.

My .cate/cate.location file has:
/Users/joaob/cate-2.0.0

which is the cate installation folder. I could not find any log files.

Any help is very appreciated.

Joao Bettencourt