Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

unable to change printing material #281

Open
supplyandsupport opened this issue Sep 19, 2024 · 6 comments
Open

unable to change printing material #281

supplyandsupport opened this issue Sep 19, 2024 · 6 comments
Labels
question Further information is requested

Comments

@supplyandsupport
Copy link

I have downloaded STL projects and when I process them in Canvas , I cant seem to change the print media from lets say, ABS to PLA, if I drag the PLA to the model, then when I go to print, it has both ABS and PLA being printed at the same time, its like the ABS is hard coded into the STL file, how can I clear the ABS and choose my own printing material?
@brandonbloch
Copy link
Contributor

Hi @supplyandsupport, sorry to hear you're running into issues when slicing. Based on your description, a few questions come to mind:

  • Is your project configured for printing with Palette, Element, or neither?
  • When you say the print has both ABS and PLA being printed at the same time, what exactly do you mean by this?
    • Are some of the paths in the print preview using ABS and others are using PLA?
    • Are there duplicate or overlapping paths?
  • Do you have supports or rafts enabled on your project? The input that they use (assuming you're using Palette or Element) can be configured via the project settings UI

Would you be willing to share your project either here or to support@mosaicmfg.com? This would help us figure out the issue you're running into more quickly. Otherwise, would you mind including a screenshot of the print preview and summary view?

Cheers,
Brandon

@brandonbloch brandonbloch added the question Further information is requested label Sep 19, 2024
@supplyandsupport
Copy link
Author

I have downloaded a file from thingiverse and was trying to print in PLA, it seemed to be setup to be printed in ABS. I am using a Mosaic Element printer. I want to print the item in PLA not ABS, so I try by dragging the PLA onto the model, but then it will only add the PLA, not replace ABS, so how can I change the material from ABS to PLA for this model?
materials
error message

@brandonbloch
Copy link
Contributor

Thanks for the additional info – based on this, I'd expect that this is related to support settings for the project. If you open project settings in the top-right of the UI, do you have supports and/or interfaces enabled and configured to use Input 1? This is the default for Element profiles:

Screenshot 2024-09-20 at 11 42 05 AM

If that's the case, there are a few possible ways to resolve this:

  • Disable supports and/or support interfaces if they're not needed
  • Switch supports to Auto and support interfaces to use Input 7 (the input you have assigned to PLA)
  • Use Input 1 for PLA and leave support settings as-is

Let me know if that helps!

@supplyandsupport
Copy link
Author

supplyandsupport commented Sep 20, 2024 via email

@brandonbloch
Copy link
Contributor

@supplyandsupport models don't contain direct references to material data; this should be based only on any assigned materials (including paint data, if the model is painted). Would you be able to provide a share link for this project so we can investigate further? You can either post it here, or if you prefer to keep it private, you can send it to support@mosaicmfg.com

@brandonbloch
Copy link
Contributor

Do you have a raft enabled on the project?

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
question Further information is requested
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@brandonbloch @supplyandsupport