[20/01/24] - Gathering User Stories

[Nintails-TF]

Structure - As a [USER] I want to [ACTION] so I can [GOAL]

Example User Stories:

• A plumber wants to deposit a cheque as close as possible to the last customer of the day. The plumber would use their mobile device to access the website which would capture their location and show a list of ATMs and bank branches within reasonable distance. The plumber should be able to filter the list to show ATMs that support cheque deposit.

  • As a plumber, I want to be able to deposit a check using my mobile device via a mobile device. so I can filter the list of ATMs to show ATMs that support cheques deposit.

• A wheelchair user needs to find the nearest bank branch that is open on a Saturday afternoon, allows wheelchair access, and a lower-level counter. Using their desktop computer, the website shows bankbranches near the user’s location upon entering their address (such as street name and city). The resultscan be filtered to view bank branches that have the aforementioned accessibility features. Detailed information about the bank branches such as opening times, address, contact details, and other accessibility features are expected to be displayed to aid the user’s decision.

  • As a wheelchair user I want to find the nearest bank branch open on a Satuarday afternoon that has wheelchair access and a low-level counter. So I can access a bank branch so I can deposit cash.
  • As a user I want to be able to search for ATMs, So that I can withdraw cash from my account.

• A new startup is creating a revolutionary new application which aggregates ATM and branch bank locations from multiple banks and requires access to the API. The API authenticates the application via API keys. API Documentation is available so that startup developers can understand how to access and use the API.

  • As a startup company, I want to use a bank and ATM API, so I can aggregate ATM and bank brach data.

• A bank branch administrator needs to change the opening hours of their bank branch and add an ATM. The website authenticates the administrator who then searches for their branch to edit the opening hours. Theadmin also creates an ATM entry and adds the relevant details. All of these actions are completed on the company provided iPad.

  • As a bank branch admin, I want to be able to change the opening hours of my bank branch, so that I can keep our branch information up to date.
  • As a bank branch admin, I want to be able to add an ATM to the list of ATMs in the area, so that I can list new ATMs and direct customers to them.

• A bank executive wants to tailor their customer offerings based on the search criteria of the website’s users. The executive uses their desktop to access the website. The website authenticates the executive who is then able to see a list of search entries and analytics around them such as number of searches in the last seven days, most viewed branches/ATMs, most requested search location, etc

  • As a bank executive, I want to be able to advertise to customer based on their search history, so I can offer customers relevent products.