[Alpha 1.16.7.2]-NextGen Checkin-Printers on Kiosks not Recognizing Printer is there

[kimlongcr]

Description

When we try to run 16.7 on a kiosk that prints labels we are seeing the message: No Printer Device Setup. This same kiosk using 16.6 works fine and prints the labels.

Actual Behavior

When we try to run 16.7 on a kiosk that prints labels we are seeing the message: No Printer Device Setup.

We also navigated to the kiosk manager screen, entered password, and clicked "Reprint Label" option. This time received an error "The kiosk does not have a printer defined". Confirmed the settings do have a printer defined and was successful when clicking "Test Print Label" and a blank label printed successfully.

Tested on a second kiosk with the same results.

Expected Behavior

Labels should print.

Steps to Reproduce

1. Use current Check-In Kiosk that we use for 16.6 now in production
2. Update URL in the settings to nextgen checkin site
3. Checkin child
4. Receive error "No Printer Device Setup"

Issue Confirmation

• Perform a search on the Github Issues to see if your bug or enhancement is already reported.
• Reproduced the problem on a fresh install or on the demo site.

Rock Version

Rock McKinley 16.7 (1.16.7.2)

Client Culture Setting

en-US

[JimMichael]

I am unable to dupe this on an ipad running the Rock 1.11.0 Testflight client. Printing from Client (using device printer), Server, or via Printer Override all work as expected. Am not able to test Bluetooth printing.

iPad is 5th gen running ios 17.7.1

[kimlongcr]

@JimMichael When you say "running the Rock 1.11.0 Testflight client", did we need to install a whole new checkin app/client on the iPad?

[nairdo]

@kimlongcr Yes, there is a new version (1.11.0) on TestFlight that you'll want to use:

Colleen and I will have your (at)crossroads email added to the test. And thanks for assisting with testing the iPad client too!

[mikedotmundy]

@nairdo can you add me to it as well?

[kimlongcr]

@nairdo FYI - I never received an invitation with my code.

[nairdo]

@kimlongcr Thanks for letting us know. We're having the person who added your email double check to see what might be going wrong with the addition.

@mikedotmundy Did you receive yours?

[mikedotmundy]

@nairdo Yes I did, and I successfully installed the app.

[kimlongcr]

@nairdo Received it - thanks!