vip_tab.html

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title: VIP Tab
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  <span class='ribbon'>VIP/Reservations Tab</span>
  <p>The VIP/Reservations tab in Venue Driver is where reservations are input, managed, and approved by staff members of a venue or organization. To access reservations for a specific event, click the "Reservations" button next to the event in question. Managers and above are the only staff members that can view reservations other than their own.</p>
</div>

<!-- show VIP tab. -->
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  <img src="/images/vip_tab.png">
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<hr />

<h2>Reservations list</h2>

<p>Clicking on the Reservations button will display a list of the reservations for a given event. The columns, from left to right, are defined below. All fields except for Specific Table, Specific Area, Booked By, First, and Last are inline editable. </p>

<!-- show Reservations list. -->
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  <img src="/images/reservations.png">
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  <p>
    <b>Specific Table</b><br />
    The specific table the guest is sat at.
  </p>

  <p>
    <b>Seating Area</b><br />
    The specific area a guest is in.
  </p>

  <p>
    <b>First</b><br />
    The first name of the guest.
  </p>

  <p>
    <b>Last</b><br />
    The last name of the guest.
  </p>

  <p>
    <b>Guests</b><br/>
    The amount of guests for a given reservation.
  </p>

  <p>
    <b>Paid Bottles</b><br />
    The amount of paid bottles in a reservation.
  </p>

  <p>
    <b>Comp Bottles</b><br />
    The amount of comp (free) bottles in a reservation.
  </p>

  <p>
    <b>Minimum Spend</b><br />
    The minimum amount of money a guest is to spend in a reservation.
  </p>

  <p>
    <b>Booked By</b><br />
    The name of the staff member who booked a VIP reservation.
  </p>

  <p>
    <b>Approved</b><br />
    This checkbox signifies whether a reservation has been approved. Only managers and administrators can approve reservations.
  </p>

</div>

<hr />

<h2>Creating/editing Reservations</h2>

<p>Clicking on the "Edit" button next to a reservation or the "Create New" button will bring up the dialog to create or modify a reservation. The fields and their purpose will be detailed below.</p>

<!-- show an example reservation. -->
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  <img src="/images/res_example.png">
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  <p>
    <b>First</b><br />
    The first name of the guest
  </p>

  <p>
    <b>Last</b><br />
    The last name of the guest.
  </p>

  <p>
    <b>Phone number</b><br />
    The phone number of the guest. This is one of two pieces of unique data that can be entered to create an individual customer record in the Customers tab.
  </p>

  <p>
    <b>Phone alternative</b><br />
    An alternative phone number for a guest.
  </p>

  <p>
    <b>Phone carrier</b><br />
    For future use.
  </p>

  <p>
    <b>Email</b><br />
    The email address of a guest. This is the other piece of unique data that can be entered to create an individual customer record in the Customers tab. If an email is provided, the guest will be notified upon reservation approval.
  </p>

  <p>
    <b>Date of Birth</b><br />
    The birthday of the guest, if applicable.
  </p>

  <p>
    <b>Guests</b><br />
    The amount of guests with the reservation.
  </p>

  <p>
    <b>Company Name</b><br />
    This is where the name of a company would be entered in the case of a corporate client.
  </p>

  <p>
    <b>Booked By</b><br />
    Visible only to Managers and above, this is where any staff member can be credited to a reservation.
  </p>

  <p>
    <b>Event</b><br />
    A reservation can be reassigned to a future event by a Manager or above if required, using this drop-down menu.
  </p>

  <p>
    <b>Seating Area</b><br />
    Which seating area a reservation is assigned to.
  </p>

  <p>
    <b>Specific Table</b><br />
    Which table in a given area a reservation is assigned to.
  </p>

  <p>
    <b>Arrival Time</b><br />
    When a guest is scheduled to arrive. Useful for venues that book multiple reservations per table in a given evening.
  </p>

  <p>
    <b>Paid Bottles</b><br />
    How many paid bottles a given reservation is obligated to purchase.
  </p>

  <p>
    <b>Comp Bottles</b><br />
    How many comp (free) bottles a reservation is entitled to.
  </p>

  <p>
    <b>Minimum Spend</b><br/>
    How much a guest is obliged to spend for the reservation to be honored.
  </p>

  <p>
    <b>Confirmation #</b><br />
    A confirmation number from an external source, such as a credit card processing terminal or POS system.
  </p>

  <p>
    <b>Notes</b><br />
    Any notes about a reservation that a door host would need to see visible in the web check-in or the iPad.
  </p>

  <p>
    <b>Signup Notes</b><br />
    Deprecated. Slated for removal.
  </p>

  <p>
    <b>Check Number</b><br/>
    The check number from a POS system. Can be input manually or in the future by an automated process to be determined.
  </p>

  <p>
    <b>Created At</b><br />
    When a reservation was created. Time is in UTC.
  </p>

  <p>
    <b>Updated At</b><br />
    When a reservation was last updated
  </p>

  <p>
    <b>Reason</b><br />
    A manager or above can list his or her reasons for updating a reservation here, so the staff member who initially booked the reservation can be notified of any changes via email.
  </p>

  <p>
    <b>Approved</b><br />
    A manager or above can check this checkbox to approve a reservation.
  </p>

</div>

<hr />

<h2>Approving All Reservations and Exporting</h2>

<!-- show focus on the export and approve all. -->

<img src="/images/vip_export.png">

<p span class = "padding">Venue Driver allows for a manager or above to bulk approve all reservations in a given event by clicking the "Approve All" button. Reservations can also be exported by a manager or above to CSV format by clicking the "Export" button. CSV is a standard format which popular spreadsheet applications like Open Office Calc, Excel, and Numbers can easily convert and read. </p>
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