diff --git a/packages/client/src/app/layout.tsx b/packages/client/src/app/layout.tsx
index 384f466..f081bbd 100644
--- a/packages/client/src/app/layout.tsx
+++ b/packages/client/src/app/layout.tsx
@@ -16,16 +16,16 @@ export default function RootLayout({
 					<div className="mx-auto max-w-7xl px-4 py-6 sm:px-6 lg:px-8">
 						<div className="flex items-center space-x-2">
 							<h1 className="text-3xl font-bold tracking-tight text-gray-900">
-								Guardian Transcription Tool
+								Guardian transcription tool
 							</h1>
 							<span className="bg-green-100 text-green-800 text-xs font-medium me-2 px-2.5 py-0.5 rounded dark:bg-green-900 dark:text-green-300">
 								Beta
 							</span>
 						</div>
 						<p className={'italic pt-1 font-light '}>
-							This a new tool developed by the Digital Investigations and
-							Reporting team. Any feedback would be very welcome -
-							digital.investigations@theguardian.com
+							This is a tool developed for GNM by the Investigations 
+							and Reporting engineering team. Please email feedback / bug reports 
+							to digital.investigations@theguardian.com
 						</p>
 					</div>
 				</header>
diff --git a/packages/client/src/app/page.tsx b/packages/client/src/app/page.tsx
index e60e40a..f77f12f 100644
--- a/packages/client/src/app/page.tsx
+++ b/packages/client/src/app/page.tsx
@@ -5,8 +5,8 @@ const Home = () => {
 	return (
 		<>
 			<p className={' pb-3 font-light'}>
-				Use the form below to upload your files for transcription. You will
-				receive an email when the transcription process is complete.
+				Use the form below to upload audio or video files. You will
+				receive an email when the transcription is ready.
 			</p>
 			<UploadForm></UploadForm>
 		</>
diff --git a/packages/client/src/components/UploadForm.tsx b/packages/client/src/components/UploadForm.tsx
index a95aa0a..9726656 100644
--- a/packages/client/src/components/UploadForm.tsx
+++ b/packages/client/src/components/UploadForm.tsx
@@ -155,14 +155,14 @@ export const UploadForm = () => {
 								<p>
 									{' '}
 									The service can take a few minutes to start up, but thereafter
-									the transcription process is typically shorter than the length
+									the transcription process is typically shorter than the duration
 									of the media file.{' '}
 								</p>
 								<p>
-									If you have requested a translation, you will receive 2 emails
-									- one for the transcription in the original language, another
+									If you have requested a translation, you will receive 2 emails: 
+									one for the transcription in the original language, another
 									for the english translation. The emails will arrive at
-									different times
+									different times.
 								</p>
 							</div>
 							<button
@@ -296,7 +296,7 @@ export const UploadForm = () => {
 								<Label htmlFor="shipping">Request English translation</Label>
 								<div className="text-gray-500 dark:text-gray-300">
 									<span className="text-xs font-normal">
-										You will receive two documents - a transcript in the
+										You will receive two documents: a transcript in the
 										original language and a translation in English.
 									</span>
 								</div>
diff --git a/packages/output-handler/src/index.ts b/packages/output-handler/src/index.ts
index c541097..b63a935 100644
--- a/packages/output-handler/src/index.ts
+++ b/packages/output-handler/src/index.ts
@@ -32,8 +32,8 @@ const successMessageBody = (
 	const exportUrl = `${rootUrl}/export?transcriptId=${transcriptId}`;
 	return `
 		<h1>${isTranslation ? 'English translation ' : 'Transcription'} for ${originalFilename} ready</h1>
-		<p>Click <a href="${exportUrl}">here</a> to export to a google doc.</p>
-		<p><b>Note:</b> transcripts will expire after 7 days. Export your transcript to a doc now if you want to keep it. </p>
+		<p>Click <a href="${exportUrl}">here</a> to export to a Google doc.</p>
+		<p><b>Note:</b> transcripts will be deleted from this service after 7 days. Export your transcript to a Google doc now if you want to keep it. </p>
 	`;
 };
 
@@ -45,7 +45,7 @@ const failureMessageBody = (
 	return `
 		<h1>${isTranslation ? 'English translation ' : 'Transcription'}for ${originalFilename} has failed.</h1>
 		<p>Please make sure that the file is a valid audio or video file.</p>
-		<p>Contact the digital investigations team for support.</p>
+		<p>Contact digital.investigations@guardian.co.uk for support.</p>
 		<p>Transcription ID: ${id}</p>
 	`;
 };