EXAMPLES.txt

set -e
set -x

# the following examples have all the --debug flag set, which prevents
#  the removing of the mails from the inbox

# list all the mails from marco and exit
./bin/helpdesk-integration --debug --from marco --dry-run

# copy the mails from marco in a new ticket under General
./bin/helpdesk-integration --debug --from marco --queue "General"

# copy the mails from marco in the TW task list "New thing" (and
# create it if needed)
./bin/helpdesk-integration --debug --from marco --target teamwork --queue "New thing"

# copy the mails from marco in the RT ticket 2
./bin/helpdesk-integration --debug --from marco --target rt=2

# copy the  mails from marco in the TW task 1159403 as comments
./bin/helpdesk-integration --debug --from marco --target teamwork=1159403

# copy the mails from marco in the ticket 2 as comment
./bin/helpdesk-integration --debug --from marco --target rt=2 --comment

# copy the mails from marco in the a new ticket and (try to) set the
owner to melmothx@gmail.com

./bin/helpdesk-integration --debug --from marco --target rt --workers melmothx@gmail.com

# copy the mails in a new RT ticket setting the subject
./bin/helpdesk-integration --debug --from marco --bts-subject "Testing the subj"

# same for teamwork
./bin/helpdesk-integration --debug --from marco --bts-subject "Testing the subj" --queue Test --target teamwork

# same for teamwork, but assigning to workers
./bin/helpdesk-integration --debug --from marco --bts-subject "Testing the subj" --queue Test --target teamwork --workers "melmothx@gmail.com,bubez"

# add links to RT ticket (#2591 will depend on the created ticket) 
./bin/helpdesk-integration --debug --source imap --subject "Test" --target rt --link=depended_on_by=2591

# copy the RT ticket 150 in the TW task "This is a test" (and create it
# if needed).
./bin/helpdesk-integration --source rt=150 --target teamwork --queue "Pallino"

# same thing, but assign to a username

./bin/helpdesk-integration --source rt=151 --target teamwork \
    --queue "This is a test" --workers "melmothx@gmail.com,bubez"

# copy the RT ticket 1 in the TW task 1159613 as comments
./bin/helpdesk-integration --source rt=151  --target teamwork=1159613 --workers "melmothx@gmail.com,bubez"


# custom fields

# Assuming RT#155 has the custom fields "Remote system" set to
# "teamwork" and the "Remote queue" set to "Hello", with the following
# configuration:
# 

# rt:
#   type: rt
#   server: http://localhost/rt
#   user: root
#   password: xxxx
#   target_name_field: "Remote system"
#   target_id_field: "Teamwork id"
#   target_queue_field: "Remote queue"
# teamwork:
#   type: teamwork
#   password: xxxxxxx
#   server: https://linuxiahr.teamworkpm.net
#   project: Linuxia testing
# 

# the following command will discovery the target, and create a new
#  todo-list in the Task list "Hello"

bin/helpdesk-integration --source rt=155 

# Inspect a TW ticket

./bin/helpdesk-integration --source teamwork=1405969 --dry-run

# pick only a couple of messages from an RT ticket and create a new one, setting its title

./bin/helpdesk-integration --source rt=150 --transactions=1707,1710 --bts-subject "Cherrypicked"

# Inspect google calendar

./bin/helpdesk-integration --source gcal --dry-run

# Create an event from an RT ticket. This assume there is the Starts/Due set.

./bin/helpdesk-integration --source rt=215 --target gcal \
                            --ignore-images

# Create an RT ticket from a calendar (packs all the events in a
#  ticket, which probably is now what we want).

./bin/helpdesk-integration --source gcal --target rt

# Crazy example, but works nevertheless: from gcal to github

./bin/helpdesk-integration --source gcal --target github

# assuming we have a mail in the mailbox which has one or more .ics attached:
./bin/helpdesk-integration --debug --source imap --target gcal --subject ical