Error while sending message or call to target

[mohammad-sajid]

While sending a call r message to target am getting the below error.
As verified in the target table the details were there and the mode was also proper for that target. but still getting the error.

2022-02-14 11:47:58,074 ERROR iris.sender.shared failed modifying nonexistent metric: ‘plivocall_cnt’
Traceback (most recent call last):
 File “sender.py”, line 1292, in fetch_and_send_message
   success, sent_locally = distributed_send_message(message, vendor_manager)
 File “sender.py”, line 1182, in distributed_send_message
   runtime = vendor_manager.send_message(message)
 File “/usr/local/lib/python3.8/dist-packages/iris/vendors/init.py”, line 61, in send_message
   for tries, vendor in enumerate(self.app_specific_vendors_iter.get(message.get(‘application’), self.vendors_iter)[message[‘mode’]]):
KeyError: ‘plivocall’
 
During handling of the above exception, another exception occurred:
 
Traceback (most recent call last):
 File “/usr/local/lib/python3.8/dist-packages/iris/sender/shared.py”, line 15, in add_mode_stat
   stats[mode + ‘_cnt’] += 1
KeyError: ‘plivocall_cnt’
2022-02-14 11:47:58,075 ERROR root reclassifying as email

below are the target_contact & mode details.

mode
+----+-----------+
| id | name |
+----+-----------+
| 26 | call |
| 36 | drop |
| 35 | email |
| 37 | plivocall |
| 17 | slack |
| 8 | sms |
+----+-----------+

target_contact
+-----------+---------+-------------------------------+
| target_id | mode_id | destination |
+-----------+---------+-------------------------------+
| 348 | 8 | +91 95057 XXXXX |
| 348 | 17 | sajid |
| 348 | 26 | +91 95057 XXXXX |
| 348 | 35 | mdsajid@test.com |
| 348 | 37 | +91 95057 XXXXX |
+-----------+---------+-------------------------------+

[diegocepedaw]

@mohammad-sajid does the application you are trying to send a message with have this plivocall mode enabled? You can check via the application page in the UI or the db. It should be checked in the "supported modes" section

[mohammad-sajid]

@diegocepedaw Yes it's there in the applications and also in DB.

[mohammad-sajid]

@diegocepedaw getting You are receiving this as you created this plan and we can’t resolve oncall-primary of NOC-Team at this time. error.

Also, i can see in body priority passing as low while testing it from Plan directly.

can you please help here?

{‘body’: “You are receiving this as you created this plan and we can’t resolve oncall-primary of NOC-Team at this time.\n\n”, ‘message_id’: 50, ‘target’: ‘admin’, ‘priority’: ‘low’, ‘priority_id’: 35, ‘application’: ‘oncall-stg’, ‘plan’: ‘nagios-freshdesk-service-plan’, ‘plan_id’: 66, ‘incident_id’: 533326, ‘context’: {‘test’: None, ‘iris’: {‘body’: “You are receiving this as you created this plan and we can’t resolve oncall-primary of NOC-Team at this time.\n\n”, ‘message_id’: 50, ‘target’: ‘admin’, ‘priority’: ‘low’, ‘priority_id’: 35, ‘application’: ‘oncall-stg’, ‘plan’: ‘nagios-freshdesk-service-plan’, ‘plan_id’: 66, ‘incident_id’: 533326, ‘incident_created’: datetime.datetime(2022, 3, 15, 5, 55, 49), ‘template’:‘nagios-freshdesk-service-template’, ‘dynamic_target’: None}}, ‘incident_created’: datetime.datetime(2022, 3, 15, 5, 55, 49), ‘template’: ‘nagios-freshdesk-service-template’, ‘dynamic_target’: None}

[allwyn-pradip]

@mohammad-sajid pls close this as the issue is resolved using #690