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create new tier-1 topic and its subtopics under the Contributors product #1956

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escattone opened this issue Aug 21, 2024 · 1 comment
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@escattone
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escattone commented Aug 21, 2024

Per the August 21 Taxonomy Sync meeting, we need to create the following top-level topic and its subtopics under the Contributors product:

  • Contributors
    • General contribution
    • Support Forum
    • Help articles
    • Localization
    • Social Support
    • Mobile Store Support
    • Templates
    • Canned responses
@escattone
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escattone commented Aug 26, 2024

Current Status

It looks like much of this is already accomplished by mozilla/kitsune#6146 (see https://github.com/mozilla/kitsune/blob/6b20a6e340b1ceeba75ddff508cc2f5b7dc0a33d/kitsune/products/migrations/0015_auto_20240722_0449.py#L494), which promotes the following topics into the new IA/Taxonomy:

Stage

  • General contribution
  • Support Forum
  • Help articles
  • Localization
  • Social Support
  • Mobile Store Support

Production

  • General contribution
  • Support Forum
  • Help articles
  • Localization
  • Social Support
  • Mobile Store Support
  • Editorial guidelines
  • Process & policies
  • Create & edit articles
  • Screenshots & icons

although neither of them include the following topics:

  • Templates
  • Canned responses

Possible Action Items

Stage and Production

  • Create the following topics and associate each of them with the Contributors product:
    • Templates
    • Canned responses
  • Associate all KB article templates with the Templates topic and the Contributors product.
  • Associate the /en-US/kb/common-forum-responses article with the Canned responses topic and the Contributors product.

Production Only

  • Archive the following topics and determine another topic to which their associated articles and questions will be moved:
    • Editorial guidelines --> ? (perhaps either Help articles or General contribution?)
    • Process & policies --> ? (perhaps either Help articles or General contribution?)
    • Create & edit articles --> ? (perhaps either Help articles or General contribution?)
    • Screenshots & icons --> ? (perhaps either Help articles or General contribution?)

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