Sunbird Lern
Not receiving Email notification after getting certificate #25
Replies: 2 comments 7 replies
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@raghupathiguduri - Please let us know which version of Sunbird we are using. Also, please validate the below details.
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@maheshkumargangula As of now we don't have logs of the flink job as there are no recent events. We asked the QA team to consume the courses with certificate template. We will share the logs But by that time can you see the batch read api for that send notification configuration. |
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@maheshkumargangula We found the below log in the collection-certificate-generator flink job Can you let us know how to configure the notification template in cert-template object ? |
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@reshmi-nair - Please share the request to add the notification template along with certificate criteria for a batch. |
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@reshmi-nair Can you please the request details ? |
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@reshmi-nair please take a look. |
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@raghupathiguduri |
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@prasadmoka is this the API call to update the cert-template
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yes @kiranharidas187 please use this URL and as per our conversation please try to add the proper template and try again. We can join the scheduled call if you have any queries |
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@maheshkumargangula @reshmi-nair We are not receiving email notification after generating the certificate. We did check the cassandra DB also for email template with name
courseCertTemp. We don't see any event came to sendgrid also. We see other email notifcaions like joining course, etc are coming.Below is the template from cassandra
<!doctype html><html><head><meta name="viewport" content="width=device-width"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><title></title></head><body style=" -webkit-font-smoothing: antialiased; margin: 0; padding: 0; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%;"><link href="https://fonts.googleapis.com/css?family=Noto+Sans:400,700&display=swap" rel="stylesheet"><table border="0" cellpadding="0" cellspacing="0" style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; padding: 25px;margin:0 auto;"><tr><td style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; font-size: 14px; vertical-align: top; display: block; margin: 0 auto; max-width: 602px; width: 602px; padding: 0; "><div style=" box-sizing: border-box; display: block; margin: 0 auto; max-width: 602px; width: 100%;"><table style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 20pt; width: 100%; background: #edf4f9; padding: 23.5px;"><tr><td style="font-family: 'Noto Sans','Roboto','Google Sans' sans-serif; font-size: 14px; vertical-align: top; box-sizing: border-box;"><table border="1" bordercolor="#F0E68C" bgcolor="lightyellow" cellpadding="12" cellspacing="0" style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 80pt; width: 100%; border: 1px solid #E4AF1E;"><tr><td style="padding: 18.5px 16.5px; vertical-align: middle;" valign="middle"> #if ($APEXImgUrl) #end <img src="$APEXImgUrl" alt="APEX Logo" align="left" valign="middle" style="margin:12.5px 0; max-height: 38px;height:38px; vertical-align: middle;"></td></tr><tr><td style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; font-size: 14px; vertical-align: top; padding:16px;"><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 36px; margin: 0 0 8px 0;">Dear <span style="font-weight: bold;">$name</span>,</p><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 36px; font-weight: bold; margin: 0 0 8px 0;">Congratulations!</p><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal; margin: 0 0 24px 0;">You have successfully completed the training, <strong>$TraningName</strong>. </p><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal; margin: 0 0 24px 0;">Your effort is highly appreciated!</p><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 12px; line-height: 17px; font-weight: normal; margin: 0 0 22px 0;"><i>Note: Refer instructions given below to download your certificate and digitally verify it.</i></p><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 12px; line-height: 17px; font-weight: normal; margin: 0 0 55px 0;">Regards, <br /> #if ($regardsperson) $regardsperson, <br /> #end $regards </p></td></tr><tr><td style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; font-size: 14px; line-height: 20px; padding: 20px 16px; background: #F2F2F2;" bgcolor="#F2F2F2">You can download your course certificates from the APEX portal or APEX mobile app. <p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;padding:0px;margin:0px;"><p></p><b>To download your certificates from the APEX portal:</b></p><ol style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;padding-top:0px;margin-top:0px;"><li>Use your registered User ID to log in to <a href="https://dhruva.shikshalokam.org">www.dhruva.shikshalokam.org</a></li><li>Click on the <b>Profile</b> icon.</li><li>Select <b>Profile</b> from the menu.</li><li>Scroll to the <b>Courses</b> section.</li><li>The certificate courses that you have completed have a link to download your certificate.</li><li>Click <b>Download Certificate</b>.</li><li>A PDF version of your certificate is downloaded on your laptop/desktop.</li></ol><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;padding:0px;margin:0px;"><b>To download your certificates from the APEX mobile app:</b></p><ol style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;padding-top:0px;margin-top:0px;"><li>Click on the <b>Profile</b> icon from the menu bar at the bottom of your screen.</li><li>Scroll to the <b>Courses</b> section.</li><li>The certificate courses that you have completed have a link to download your certificate.</li><li>Click <b>Download Certificate</b>.</li><li>Click on <b>Downloads</b> icon from the menu bar at the bottom of your screen.</li><li>The certificate is available as a pdf file in your downloads folder..</li></ol><b>Note:</b> If you are unable to download your certificates using the mobile app, go to <b>Google Play > APEX app</b>. Click <b>Update</b>, to upgrade to the latest app version.<p></p> <p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;margin-bottom:0px;"><b>To digitally verify your certificate:</b></p><ol style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;padding-top:0px;margin-top:0px;margin-bottom:0px;"><li>Open your downloaded certificate.</li><li>Scan the QR code on your certificate, or enter the character code below the QR code.</li><li>Your certificate is verified.</li></ol><p></p><p style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;margin-bottom:0px;"><b>To print the certificate in high resolution, select the following specifications: </b></p><ol style="font-family:'Noto Sans','Roboto','Google Sans', sans-serif; color: #333333; font-size: 14px; line-height: 20px; font-weight: normal;padding-top:0px;margin-top:0px;margin-bottom:0px;"><li>Open your downloaded certificate.</li><li>Select Print.</li><li>Select the following specifications:</li><ul><li>Paper quality: 300 GSM</li><li>Paper size: A4</li><li>Printer type: Colour Laser printer</li></ul></ol></td></tr></table></td></tr></table></div></td></tr></table></body></html>Below is the config-map of collection-cert-generator flink job
apiVersion: v1 data: base-config: |+ kafka { broker-servers = "*************" zookeeper = "*****************" producer { max-request-size = 1572864 } } job { env = "slecosystem" enable.distributed.checkpointing = true statebackend { blob { storage { account = "****************.blob.core.windows.net" container = "flink-check-points-store" checkpointing.dir = "checkpoint" } } base.url = "wasbs://"${job.statebackend.blob.storage.container}"@"${job.statebackend.blob.storage.account}"/"${job.statebackend.blob.storage.checkpointing.dir} } } task { parallelism = 1 consumer.parallelism = 1 checkpointing.compressed = true checkpointing.interval = 60000 checkpointing.pause.between.seconds = 5000 restart-strategy.attempts = 3 restart-strategy.delay = 30000 # in milli-seconds } redis { host = *.*.*.* port = 6379 } lms-cassandra { host = "*.*.*.*" port = "9042" } neo4j { routePath = "bolt://*.*.*.*:7687" graph = "domain" } es { basePath = "*.*.*.*:9200" } schema { basePath = "https://************.blob.core.windows.net/content/schemas/local" supportedVersion = { itemset = "2.0" } } collection-certificate-generator: |+ include file("/data/flink/conf/base-config.conf") kafka { input.topic = slecosystem.generate.certificate.request output.audit.topic = slecosystem.telemetry.raw groupId = slecosystem-certificate-generator-group } task { restart-strategy.attempts = 3 # max 3 restart attempts restart-strategy.delay = 240000 # in milli-seconds # on max restarts (3) within 4 min the job will fail. consumer.parallelism = 1 parallelism = 1 } lms-cassandra { keyspace = "sunbird_courses" user_enrolments.table = "user_enrolments" course_batch.table = "course_batch" } cert_domain_url = "https://dhruva.shikshalokam.org" cert_container_name = "prod-e-credentials" cert_cloud_storage_type = "azure" cert_azure_storage_secret = "******************************************" cert_azure_storage_key = "*************" service { certreg.basePath = "http://{{internal-ip}}/certreg" learner.basePath = "http://{{internal-ip}}/learner" enc.basePath = "http://{{internal-ip}}/enc" } flink-conf: |+ jobmanager.memory.flink.size: 1024m taskmanager.memory.flink.size: 1024m taskmanager.numberOfTaskSlots: 1 parallelism.default: 1 jobmanager.execution.failover-strategy: region taskmanager.memory.network.fraction: 0.1 log4j_console_properties: | # This affects logging for both user code and Flink rootLogger.level = INFO rootLogger.appenderRef.console.ref = ConsoleAppender # Uncomment this if you want to _only_ change Flink's logging #logger.flink.name = org.apache.flink #logger.flink.level = INFO # The following lines keep the log level of common libraries/connectors on # log level INFO. The root logger does not override this. You have to manually # change the log levels here. logger.akka.name = akka logger.akka.level = ERROR logger.kafka.name= org.apache.kafka logger.kafka.level = ERROR logger.hadoop.name = org.apache.hadoop logger.hadoop.level = ERROR logger.zookeeper.name = org.apache.zookeeper logger.zookeeper.level = ERROR # Log all infos to the console appender.console.name = ConsoleAppender appender.console.type = CONSOLE appender.console.layout.type = PatternLayout appender.console.layout.pattern = %d{yyyy-MM-dd HH:mm:ss,SSS} %-5p %-60c %x - %m%n # Suppress the irrelevant (wrong) warnings from the Netty channel handler logger.netty.name = org.apache.flink.shaded.akka.org.jboss.netty.channel.DefaultChannelPipeline logger.netty.level = OFFPlease help us to resolve this issue.
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