Blocked and deleted chat keeps reappearing

[rex4539]

Using a supported version?

• I have searched searched open and closed issues for duplicates.
• I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

Got a spam message. Then blocked the contact and deleted the chat. But the chat keeps reappearing.

Steps to reproduce

1. Get a spam message.
2. Block the contact.
3. Delete the chat.

Expected result

Chat is deleted.

Actual result

Chat reappears after some time.

Screenshots

No response

Signal version

7.32.0-beta.1

Operating system

macOS 15.1

Version of Signal on your phone

No response

Link to debug log

No response

[scottnonnenberg-signal]

@rex4539 Hey there - I'm sorry this is happening to you. What are the items in the chat that cause it to reappear? Messages, or in-chat notifications?

It would really help if we could get debug logs from your primary and desktop devices, as well as the message id for a recent message in the spammer conversation (you can find that from the messages detail screen, the number next to the Sent timestamp). If you're uncomfortable providing that here, please consider sending it to support@signal.org. Thanks!

[rex4539]

There are no events that cause it to reappear.

The reappearing chat is only on the desktop app, not in the iOS app.

I cannot see any messages from that contact since it's blocked.

[rex4539]

Log from iOS -> https://debuglogs.org/ios/7.36.0/dcfadb762f95a7af879945238a16b77ab9cb4aae2c6d6f38ff995ffef73aa46c.zip

Log from macOS -> debuglog.zip

[scottnonnenberg-signal]

@rex4539 I don't see anything having to do with blocked users in that log. Perhaps you could block the user, and ideally have it come back, and then right after that send the log? Logs only have about three days of data - that's probably why your previous blocking isn't there.

[rex4539]

Hm, I unblocked the contact and saw this. Looks like the spammer deleted Signal or was some kind of bot.

debuglog.txt.zip

[physikant]

Same here on Windows 11, also spam from Carly. Interestingly, Signal Desktop claimed that I would have blocked and unblocked(!) the spammer a few times over the last months (which I definitely didn't). Unluckily I haven't got a screenshot of this.
Yesterday I reblocked and reported the spammer, today he's in the contacts list again.
Where are the logs of Signal located on Windows?

[scottnonnenberg-signal]

@physikant Desktop logs are in the app, at View -> Debug Logs. If you have block/unblock oscillation, please also send debug logs from Signal on your phone. Thanks!

[physikant]

Here are my logs:

Android app:
https://debuglogs.org/android/7.22.2/57b0393bb3f46d321e67ed8d2d7ed0618cc2fec1a3fc350e8696e492ceb6712b

Desktop client on Windows 11:
https://debuglogs.org/desktop/7.31.0/ab93bc9f660b88eb763db48a0c4773f12a305997d368f850ebab7d303a897d30.gz