10-connectflow-05.md

Create and share Instant Connect Meeting Links

Create Meeting Links

Similarly to what we did previously in the Webex Instant Connect API step earlier, here we will create Webex Instant Connect meeting links. However, instead of using Postman we will use an HTTP Request node.

1. As we did in this section , we will create some Custom Variables

   • Create one named botToken and give it the value we noted here
   • Create a second Custom Variable called mtg-broker-url with value = https://mtg-broker-a.wbx2.com

2. Add a new HTTP Request node to the canvas, and connect it to the previous Delay node orange dot

• Configure the node as shown below:

  

  Here you have some of the values that you can copy-paste:

  • Endpoint URL = $(mtg-broker-url)/api/v2/joseencrypt

  • Body =

      {
          "jwt": {
          "sub": "Video Call with your practitioner"
          },
          "aud": "a4d886b0-979f-4e2c-a958-3e8c14605e51",
          "provideShortUrls": "true",
          "verticalType": "hc",
          "loginUrlForHost": false
      }
    

    With the option verticalType = hc , Instant Connect user interface will be automatically customized for a Healthcare use case.

• Rename the node to 'Create meeting links' and Save it

3. Add a Data Parser node to the canvas, and connect it to the previous HTTP Request node

• To get the value for Input: Import Data From, we will do as in this section, choosing the http.response.body variable from the previous HTTP Request node Create Meeting Links configured in the previous step:

Note: Node numbers may be different.

• For the Sample Body, you can use the response body you got in Postman. Remember that you have one example here.

• Click on Parse

• In this case you do not need to Select and IMPORT all the variables, $.baseUrl, $.host[0].short and $.guest[0].short are enough.

  Set the OUTPUT VARIABLE NAMES as shown below:

  

  And Save the node

4. Next, we will build variables containing the host and guest URLs. We can use again the embedded capabilities of Webex Connect nodes for this:

• Edit the Data Parse node we just created, and go to the Transition Actions (Optional) tab.

• As we did in this section, Add an Action and create two Custom Variables: guestURL and hostURL.

  As we saw previously, the URL values are created by concatenating the baseUrl and the values in the short and guest keys on node leave.

  

  Note: Node numbers may be different.

Send link to customer

1. Go to the 'Welcome' WhatsApp node, select it, copy-paste it and connect it to the previous Data Parser node

2. Change the Payload to: `https://qaemailmedia.s3.amazonaws.com/3cd774f7-5b9b-4098-a88c-0b0ed969c80b/hospitallogo_4360154910688899.jpeg``

3. Change the Caption to: Hi $(customerName), you can join your video appointment in this link: $(guestURL)

4. Rename the node to 'Offer guest URL to customer' and Save it

Send link to expert

Next we will use the Webex messaging API to send a message from your Webex bot to the expert.

1. Let's create some Custom Variables

   • Create one named WebexAPIand give it the value https://webexapis.com/v1
   • Create a second Custom Variable called expertEmail. Flow will be sending the host url to this user a Webex message.

   In a real project, normally there is a process or system in place to choose the best expert for a given customer or interaction. In this case, the expert is a static value.

2. Add an HTTP Request node to the canvas, and connect it to the previous WhatsApp node.

   • Configure the node as shown below:

     

     Here you have some of the values that you can copy-paste:

     • Body =

         {
             "toPersonEmail":"$(expertEmail)",
             "text":"$(customerName) is waiting for you. Please click on this link to join the video session: $(hostURL)"
         }  
       

   • Rename the node to 'Offer host URL to expert' and Save it