Contact-Centre Version 0.5

Inbound PSTN to Twilio Client Contact Centre Powered by Taskrouter

Languages: php, js

This implements:

• Single channel (Voice)
• 4 department, multilingual contact centre
• Agent UI based on TaskRouter SDK for low latency
• Twilio Client WebRTC dashboard
• Conference instruction
• Call instruction
• Conference recording
• Call holding
• Call transfers

Setup

1. Setup a new TwiML App https://www.twilio.com/console/voice/twiml/apps and point it to the domain where you deployed this app (add /incoming_call suffix): https://YOUR_DOMAIN_HERE/incoming_call
2. Buy a Twilio number https://www.twilio.com/console/phone-numbers/incoming
3. Configure your number to point towards this TwiML App (Voice: Configure With: TwiML App)
4. Update the env variables in the following pages of /views to use your Twilio Credentials:

• agent_desktop.php
• agent_list.php
• call_mute.php
• call_transfer.php
• enqueue_call.php