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Call History Gadget

  1. Tally of the agents total inbound/outbound calls and duration for the day
  2. Data can be sorted by clicking on the table header
  3. The Detail field can show information captured by the IVR. For Example an account number
  4. The Call Back button puts the agents in a not ready state of your choosing, prepends an access code for external numbers, places the call, and then puts the agent back into a ready state when the call is complete.

Installation instructions are Here

Cisco SMS Gadget

SMS Gadget Installation Guide is available Here

If you run into any issues/bugs, please add an issues so I can track it.

Send your questions/feedback to bdm@bdmcomputers.com or @bmcallister

Enjoy,

-Brad

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Collection of gadgets for Cisco Finesse

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