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FAQ: merge both entries on account deletion
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missytake authored and hpk42 committed Sep 3, 2024
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Expand Up @@ -219,19 +219,6 @@ They will most likely also not be decryptable anymore
that a human has read or understood the message ;)


### How can i remove an automatically created chatmail account? {#remove-account}

If you use a default chat profile
then removing it from within the Delta Chat app
will automatically trigger deletion of all associated account data on the chatmail server.

If you have set up your chat profile on multiple devices
you need to remove it from all devices.

For more info, please refer to [nine.testrun.org account-deletion](https://nine.testrun.org/info.html#account-deletion) for the default onboarding server,
or the respective page from your chosen [3rd party chatmail server](chatmail).


### What happens if I turn on "Delete old messages from server"?

- By default, Delta Chat stores all messages locally on your device.
Expand Down Expand Up @@ -1200,16 +1187,32 @@ Otherwise, deleting messages or multi-device setups might not work properly.
[Autocrypt-enabled e-mail app](https://autocrypt.org/dev-status.html).


### How can I delete my account?
### How can I delete my account? {#remove-account}

If you use a default chat profile
you can simply uninstall the app.
This will automatically trigger deletion of all associated account data on the chatmail server.
For more info, please refer to [nine.testrun.org account-deletion](https://nine.testrun.org/info.html#account-deletion) for the default onboarding server,
or the respective page from your chosen [3rd party chatmail server](chatmail).

If you have set up your chat profile on multiple devices
you need to remove it from all devices.

If you are using more than one account,
but don't want to get rid of all of them,
you can remove it in the account switcher menu (on android and iOS),
or in the sidebar with a right click (in the desktop client).

As you use an e-mail account for Delta Chat,
Accounts on [classic e-mail providers](https://providers.delta.chat)
will not be deleted automatically;
how you can delete your account depends on your e-mail provider.
We don't have any control over your e-mail account,
We don't have any control over e-mail accounts at those providers,
so unfortunately we can't help you with that.

If you want to keep the account,
If you want to continue using a classic e-mail account with other apps,
but uninstall Delta Chat,
it is recommended to leave any group chat before uninstalling Delta Chat.
Otherwise you might receive undecryptable messages from those group chats.


### I'm interested in the technical details. Can you tell me more?
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