The NHS App dashboard enables you to see how many patients are using the NHS App across England, and which features they are using. It can be accessed by anyone with an NHS email address.
You can choose to view figures at weekly or monthly data level.
You can view figures broken down by:
- Regions
- Sustainability and Transformation Partnerships (STP)
- Clinical Commissioning Groups (CCG)
- GP practice
You can view figures for the use of the individual features of the NHS App at any of these levels, including:
- Registrations – and registrations by patients who have not previously used patient online access
- Appointment bookings and cancellations
- Record reviews
- Prescription requests
- Visits to NHS 111 online
- Organ donation registrations and withdrawals
- Users visiting the health A-Z
- Users visiting the national data opt-out site
The data is updated weekly, every Wednesday at 7:30am.
To access the dashboard, you need to log in to your OKTA account. This is the same account used for other NHS Improvement services on the NHS Improvement website. Log in and then click on ‘My account’, select ‘Your analytical products’ and select ‘NHS App dashboard’.
The NHS App dashboard is provided by NHSX, NHS Digital, and NHS England and Improvement. It enables those working in the health and care system to monitor the adoption and uptake of the NHS App. This information can then support strategic decision making at all levels of the system.
| Metric Name | Description |
|---|---|
| NHS App Registrations | Number of App users who have obtained P9 verification (full access) in the specified reporting period |
| % of GP patients aged 13+ yrs, registered for NHS App | Proportion of GP registered population registered for the NHS App to date (cumulative) |
| NHS App downloads | Number of NHS App downloads from Google and Apple Stores in the specified reporting period |
| Total GP registered patients aged 13+ years | Number of patients registered at a general practice to date (cumulative) |
| GP population registered for Patient Online | Number of 'online patients' registered for at least one online service to date (cumulative) |
| Total GP List Size (from Patient Online) | Number of patients registered at a general practice to date (cumulative) |
| % GP population registered for Patient Online | Proportion of GP registered population registered for GP Online Services to date (cumulative) |
| NHS App Logins | Number of NHS App logins in the specified reporting period |
| Users Booking Appointments | Number of App users booking GP appointments in the specified reporting period |
| Appointment Cancellation | Number of App users cancelling GP appointments in the specified reporting period |
| Users Requesting Prescriptions | Number of App users requesting prescriptions in the specified reporting period |
| User Accessing Medical Records | Number of App users accessing their medical records in the specified reporting period |
| Users Visiting NHS 111 Online | Number of App users visiting NHS 111 online from the NHS App in the specified reporting period |
| Organ Donation Registrations | Number of App users who have registered to be an organ donor in the specified reporting period |
| Organ Donation Updates | Number of App users who have updated their Organ Donation Status in the specified reporting period |
| Organ Donation Withdrawals | Number of App users who have withdrawn their organ donor registrations in the specified reporting period |
| Users Visiting Health A-Z | Number of App users visiting the Health A-Z page in the specified reporting period |
| Users visiting National Data Opt-out | Number of App users visiting the National Data opt-out page in the specified reporting period |