The system is implemented to scrape data from a booking website, perform Emotion Analysis on the reviews of the selected hotel and visualise the result over a time axis. R is used to implement the system and Shiny library is used to develop the Front-end.
Steps:- Web scraping, Convert to Corpus, Text prepocessing, Stemming (SnowballC library), Perform emotion analysis using NRC Emotion lexicon, Sort reviews based on emotion, Visualise the data over time axis- Analysis trends of customer's emotion, compare emotion.
- Server.R and ui.R contain the sourcecode of the project.
- Sample.pdf contains some screenshot of the application.