Lead, Tech Support at Ollyo | WordPress Expert | Product & Project Manager | Data Analyst

Welcome to my GitHub profile! I'm Rashed, a tech enthusiast dedicated to improving customer experiences through innovative solutions, data-driven insights, and cutting-edge product development. With a strong foundation in WordPress, Product Management, Project Management, and Data Analysis I continuously strive to create impactful tools that cater to user needs and streamline processes.

With over 7 years of experience in the tech industry, I've honed my expertise across multiple domains:

• WordPress Development: Plugin and theme customization, eCommerce solutions, LMS platforms.
• Custom Solutions: Developing enterprise-level web applications and QA testing to ensure optimal performance.
• Product Management: Strategizing roadmaps, analyzing market needs, and ensuring user-focused product design and delivery.
• Project Management: Planning and overseeing product roadmaps, using tools like Jira.
• Data Analysis: Competitor analysis, user feedback integration, data-driven decision-making.
• Technical Support Leadership: My experience managing tech support has enabled me to create efficient, user-centric support processes that build trust and satisfaction.

Currently, I work as the Lead of Tech Support at Ollyo, where I’m responsible for supporting and enhancing WordPress-based products, including Tutor LMS, Droip and WP Crowdfunding. My role involves a mix of project management, technical support, and customer feedback analysis, all aimed at delivering superior products.

I believe in user-centered design and continuous learning. With every product and project, my goal is to solve real-world problems while keeping the user experience at the forefront. Data analysis is a key part of my workflow, as it allows me to make informed decisions and ensure each feature meets users’ needs.

Outside of work, I'm a photography enthusiast who loves capturing moments. I’m also an avid traveler, always seeking new experiences and perspectives. My travel and photography interests inspire my creativity and problem-solving skills in the tech world.

I'm always open to connecting with like-minded professionals and enthusiasts. Reach out through any of the channels below:

Thank you for stopping by! Feel free to explore my repositories and don’t hesitate to reach out if you'd like to collaborate or chat about tech, product development, or photography.